Shipping Policy

Last updated: September 9, 2026

Reflexion ships one-of-one décor kits from Hickory, North Carolina. Because every kit is unique and may contain pieces of different sizes, weights, materials, and fragility levels, shipping requirements can vary substantially from one kit to another.

Where We Ship

Reflexion currently ships only within the continental United States.

We do not currently ship to:

  • Alaska

  • Hawaii

  • U.S. territories

  • International destinations

  • PO Boxes

A valid physical street address is required for all orders.

Shipping Costs

Standard shipping within the continental United States is included in the listed product price. Customers are not charged a separate standard shipping fee at checkout.

Because Reflexion kits are one-of-one collections and may require different carton sizes, weights, packaging materials, insurance, or multiple shipping cartons, we incorporate those fulfillment costs into the product price rather than calculating them separately for the customer.

Applicable sales tax is calculated at checkout.

Processing Time

Reflexion orders typically ship within 3–5 business days after payment is confirmed.

Each kit is individually packed and may require substantial protective packaging. For this reason, Reflexion does not guarantee next-day fulfillment.

Carriers

Reflexion may use UPS, FedEx, or another appropriate carrier depending on the shipment.

The carrier used may vary based on:

  • Package dimensions

  • Weight

  • Destination

  • Delivery requirements

  • Available service levels

  • Shipping cost

Tracking

Tracking information will be sent to the email address provided at checkout once your order ships.

If a kit requires more than one shipping carton, you may receive multiple tracking numbers for the same order.

Signature Requirements

Some orders may require a signature at delivery based on the value of the shipment, carrier requirements, or other delivery considerations.

If a signature is required, that information will be associated with the shipment and tracking details.

Delivery Address

Customers are responsible for entering a complete and accurate physical delivery address at checkout.

Reflexion does not ship to PO Boxes.

If you discover an address error after placing an order, contact Reflexion as soon as possible. Address changes cannot be guaranteed once fulfillment or shipping has begun.

Local Pickup

Reflexion does not currently offer local customer pickup.

All customer orders are fulfilled through the shipping process described in this policy.

Shipping Damage

If your order arrives damaged, contact Reflexion within 48 hours of confirmed delivery.

Keep the item and all original packaging until the claim has been reviewed.

Please provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the inner packaging

  • Photos of the outer shipping box

  • A clear photo of the shipping label

  • A short description of the damage

See our Returns & Refunds Policy for complete damage-claim and refund information.

Questions

If you have a question about shipping, delivery, tracking, or an existing order, please use the Contact page so we can review the details and respond appropriately.